Saylo AI Terms of Service

1. Agreement. These Terms of Service form a binding agreement between you and Saylo AI covering your use of saylo-ai.net and the companion chat service provided through it.
2. Acceptance. By opening an account or using any part of Saylo AI you accept these terms in full. If you do not accept them, do not use the service.
3. Eligibility. You must be at least 18 years old to use Saylo AI. By using the service you confirm that you meet that requirement and have the legal capacity to enter this agreement.
4. Description of the service. Saylo AI provides text-based conversation with fictional companion characters. It is offered for entertainment and companionship, and it is not a counselling, medical, legal or financial service.
5. Fictional nature. Every companion is an invented character. Nothing said in a chat originates from a real individual, and no companion should be treated as a qualified professional of any kind.
6. Account registration. Where an account is required, you agree to supply accurate details and to keep them current. Accounts are personal and may not be shared, resold or transferred.
7. Account security. You are responsible for the confidentiality of your login credentials and for activity carried out through your account. Notify us promptly if you suspect unauthorised access.
8. One account per person. Unless we agree otherwise in writing, each person may hold a single Saylo AI account. Duplicate accounts created to evade limits or enforcement may be closed.
9. Acceptable use. You agree to use Saylo AI lawfully and not to harass other users, impersonate anyone, or interfere with the normal operation of the service.
10. Prohibited content. You must not submit content that is illegal, that sexualises minors in any way, that promotes violence or self-harm, or that infringes the rights of others. Violations lead to immediate termination.
11. No automated access. Scraping, crawling, bulk data extraction and the use of bots or scripts against the service are prohibited without our prior written permission.
12. No reverse engineering. You may not decompile, reverse engineer or attempt to derive the underlying models, prompts or source code behind Saylo AI.
13. Security testing. Probing, scanning or stress-testing our infrastructure without written authorisation is not permitted and may be reported to the appropriate authorities.
14. Your content. You retain ownership of the messages you write. You grant Saylo AI a limited licence to store and process them solely to operate the service and maintain conversation continuity.
15. Generated content. Replies produced by a companion are generated automatically and may be inaccurate, inconsistent or unintended. You use them at your own discretion and risk.
16. Our intellectual property. The Saylo AI name, logo, character designs, imagery, written copy, interface and underlying software are protected and remain our property or that of our licensors.
17. Limited licence to you. We grant you a personal, non-exclusive, non-transferable and revocable licence to use Saylo AI for your own non-commercial purposes, subject to these terms.
18. Feedback. If you send suggestions or ideas about the service, we may use them freely and without obligation, compensation or attribution to you.
19. Free and paid access. Certain features are available free of charge, while others may require payment. The features covered by each tier are described at the point of purchase.
20. Billing. Where you buy a paid plan, you authorise us or our payment processor to charge the payment method you supply for the amounts and at the intervals disclosed at checkout.
21. Renewals. Subscription plans renew automatically at the end of each period unless cancelled beforehand. You can cancel at any time from your account settings.
22. Refunds. Except where mandatory consumer law provides otherwise, payments are non-refundable once the relevant billing period has begun.
23. Price changes. We may change prices for future billing periods. Notice will be given in advance and you may cancel before the new price takes effect.
24. Third-party services. Payment, hosting, analytics and email providers support the service under their own terms. We are not responsible for interruptions arising within those third-party systems.
25. Availability. Saylo AI is provided on an as-available basis. Maintenance, updates or technical faults may interrupt access, and uninterrupted availability is not guaranteed.
26. Changes to the service. We may add, alter, suspend or discontinue features at any time. Where a change is material we will give reasonable notice through the service.
27. Suspension and termination. We may suspend or terminate your access if you breach these terms, misuse the service, or create risk for other users or for Saylo AI itself.
28. Termination by you. You may stop using Saylo AI and close your account at any time. Closure ends your right to access the service and any content stored within it.
29. Disclaimer of warranties. To the maximum extent permitted by law, Saylo AI is provided without warranties of any kind, express or implied, including fitness for a particular purpose.
30. Limitation of liability. To the extent permitted by law, Saylo AI is not liable for indirect, incidental or consequential losses, including lost profits, lost data or emotional distress arising from use of the service.
31. Liability cap. Where liability cannot be excluded, our total liability is limited to the greater of the amount you paid to Saylo AI in the twelve months preceding the claim, or fifty euros.
32. Indemnity. You agree to indemnify Saylo AI against claims, damages and reasonable costs arising from your breach of these terms or your misuse of the service.
33. Force majeure. Neither party is liable for failure to perform caused by events beyond reasonable control, including outages, natural events, conflict or acts of government.
34. Governing law. These terms are governed by the laws applicable at the place of our establishment, without regard to conflict of law principles.
35. Dispute resolution. Before starting formal proceedings, you agree to contact us at support@saylo-ai.net so that we can attempt to resolve the matter directly.
36. Severability. If any provision of these terms is found unenforceable, the remaining provisions continue in full force and the unenforceable part is applied as closely as the law allows.
37. No waiver. Failure to enforce any part of these terms on a given occasion does not waive our right to enforce it later.
38. Entire agreement. These terms, together with the Privacy Policy, form the entire agreement between you and Saylo AI regarding the service and replace any earlier understanding.
39. Changes to these terms. We may update these terms as the service evolves. Continued use after an update takes effect means you accept the revised version.
40. Contact. Questions about these Terms of Service can be sent to support@saylo-ai.net.

Questions about this document can be sent to the Saylo AI team at support@saylo-ai.net.